CUSTOMER SERVICE

Shipping

At Berserker we are completely committed to shipping your order safely and extremely fast. We will ship your order within 24 - 48 hours (depending on week-ends, public holidays and office closure).

We can ship to virtually any address in the world. If you are outside Australia. Please contact us via info@berserkerfishing.com.au for an order and shipping quote.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

If you would like to add insurance to your order, please let us know and we'll arrange it for you with our courier company.

Returns & Ordering

Please contact us at info@berserkerfishing.com.au for any returns.

If you are not satisfied with your purchase, you may return most new, unopened items within 7 days of delivery for a full refund. Returned items must be in original condition and in their original packaging.

We cannot accept any item that has been used or tampered with or damaged. When an item is accepted for return the purchase price will be refunded less shipping and handling costs.

All refunds will be made in Australian Dollars and are subject to GST. If you are an international client, we cannot guarantee the exchange rate at the time of refund. If the return is as a result of our error (e.g. you received of an incorrect or defective item, etc.) we will pay the return shipping costs.

Berserker will not be liable for loss or delay in processing your order or delivering goods due to inaccurate or incomplete details provided in an order.